Virtual Friend Privacy Policy
Effective Date: Jan 30, 2025
Virtual Friend ("we" or "us") is committed to protecting the privacy of our users ("you"). This Privacy Policy explains what information we collect, how we use it, and your choices regarding your information.
This includes your name, email address, and password (if you choose to create an account). If you log in using Google, we receive your name, email address, and a unique user identifier depending on your chosen account settings.
We may ask you to provide optional information such as birth date, country, timezone.
This includes the messages you send and receive through Virtual Friend, such as details you share about yourself or your life, photos, videos, and voice and text messages.
Conversations are recorded on our servers to improve the service. They may be reviewed for service enhancement, and if abusive language is detected, they may be screened to ensure a safe environment.
You may choose conversation and communication preferences, and we may learn about your interests through your use of Virtual Friend to personalize your experience.
Our servers are hosted on cloud services such as Google Cloud Platform (GCP) and Amazon Web Services (AWS).
This includes your device's operating system, manufacturer, model, browser, IP address, and general location information.
This includes information about how you use Virtual Friend, such as the features you access and the times you use it. We use cookies and similar technologies to collect some of this information. For more details, please visit our Cookie Policy.
We use your information for the following purposes:
| Purpose | Why and how we use your information | Legal basis | Categories of information |
|---|---|---|---|
| Operating and administering the Services | Providing and maintaining the content and functionality of the Services. Carrying out obligations arising from our contract with you. Creating your account and profile. Facilitating payments and transactions, including for the purchase of premium features, and managing your rewards. Responding to your inquiries, comments, feedback or questions, and troubleshooting. Managing our relationship with you, which includes sending administrative information to you relating to our Services. | Contractual necessity | Account information, Profile information, Messages and content, Interests and preferences, Payments, transactions, and rewards, Device and network data, Usage data |
| Providing the core functionality of the Apps | Providing you a personalized AI companion and allowing you to personalize your profile, interests, and AI companion. Enabling you to have individualized and safe conversations and interactions with your AI companion, and allowing your AI companion to learn from your interactions to improve your conversations. Syncing your Replika history across the devices you use to access the Services. | Contractual necessity | Account information, Profile information, Messages and content, Interests and preferences, Payments, transactions, and rewards, Device and network data, Usage data |
| Monitoring and protecting the Services | Preventing fraud, criminal activity, and misuse of our Services, and ensuring the security of our IT systems, architecture and networks (including testing, system maintenance, support, and hosting of data). | Legitimate interests | Account information, Profile information, Messages and content, Interests and preferences, Payments, transactions, and rewards, Device and network data, Usage data |
| Analyzing trends in the use of the Services | Aggregating, anonymizing, and deidentifying personal information. Analyzing the use and effectiveness of our Services. Improving and adding features to our Services. Developing our business and marketing strategies. | Legitimate interests | Account information, Profile information, Messages and content, Interests and preferences, Payments, transactions, and rewards, Device and network data, Usage data |
| Marketing and advertising the Services | Sending you information by email that we believe will be of interest to you, such as information about our Services, features, and surveys. Displaying and targeting advertisements about our Services on the internet. | Legitimate interests, Consent, where required by applicable laws | Account information, Device and network data, Usage data |
| Enforcing our agreements, complying with legal obligations, and defending against legal claims and disputes | Enforcing and complying with our terms and policies. Protect our and others' rights, privacy, safety, or property. Ensuring the integrity of our Services. Verifying the age of registered users. Defending against legal claims and disputes. Recovering payments due to us. Keeping records of transactions, and complying with legal process. | Legitimate interests, Legal obligation | Account information, Profile information, Messages and content, Interests and preferences, Payments, transactions, and rewards, Device and network data, Usage data |
We may share your information with service providers who help us operate Virtual Friend, but only for the purposes described in this Privacy Policy. We will not share your information with third-party advertising partners.
We use industry-standard security measures to protect your information. However, no system can be guaranteed to be 100% secure.
Your information may be stored in the United States.
We will retain your information for a limited period necessary to improve Virtual Friend and ensure its proper functionality. Conversations will be removed from servers after an appropriate period based on service improvement needs.
You can access and update your account information.
You can request deletion of your account and data. (We may require verification)
You can opt out of marketing communications.
Virtual Friend is not intended for users under 16.
We may update this Privacy Policy from time to time.
If you have any questions about this Privacy Policy, please contact us at contact (at) virtualfriend (dot) chat.